iCall Suite
Call Reporting & Analytics
Make informed business decisions with analytics.
Call Suite is a comprehensive, easy to use, fully integrated call analytics solution which helps businesses to enhance customer experience and drive customer satisfaction.
In-Depth Reporting, Live Analytics & Dashboards.
The Business Insight dashboard and wallboard deliver intuitive call data visualisation for business productivity. The at-a-glance console displays graphs and tabular data to monitor inbound and outbound calls.
Key call metrics
KPI dashboard
Data visualisation
Business wallboard
Per user or group
Flexible reporting
Incoming calls
Wait times
Percentage answered
Targets, and more
Realtime insight
Current calls
Call queues
Personalised dashboards
Essential KPI dashboard
Pricing
These prices are per tenancy. A license is required for each user with access to analytics.
Essentials
$29 per user per month, excl. GST
Business or individual reporting (excluding call centre)
Historical reports
Individual business call recording playback with PCI desktop integration
Advanced
$99 per user per month, excl. GST
All essentials features
Configure user access permissions
Customised, schedule and manipulate real-time reports
Extensive reports catalogue
Configurable dashboard
Wallboard or dashboard projection
Ultimate
$149 per user per month, excl. GST
All features from Essentials and Advanced
Real-time statistics
Live contact centre analytics
Live ACD wallboards
Agent analytics for reporting on call centre agent status and queries
Wallboard or dashboard projection