Unified Communications

Unified communications (UC) is a cloud-based environment that enables businesses to access multiple communication tools through a single application or service. UC can be used anywhere, at any time, and combines voice, video, email, data access and storage, and collaboration.

Unified Communications Advantages

Lower costs

Less equipment investment and maintenance.



Scale and contract as needed.

Do more

Upgrade users when needed.

Greater Reliability

Access carrier grade redundancy.

M365 Integration

Fully provisioned within minutes.
Have a single bricks and mortar number across multiple devices.

Access the corporate phone environment whilst not in the office.

Use video on demand, both one on one and group sessions.
Share documents and workspaces in real time without the need for additional emails and the time delay.
Send Instant Messages.
See users’ presence and integrate with other systems such as Outlook and CRM.

How it all fits together

User Levels

See the complete run-down on our Pricing page.

User levels are applied per user account

Executive User

Advanced telephony – this tier suits managers, salespeople, receptionists and mobile workers

Teams / Webex Collaboration User

Full UC communication & collaboration across multiple devices and locations


Applied per User account as needed. Click through for more information on each.

Group Services

Call distributing features, enabled per tenancy

Hunt Groups

(with Time of Day routing)
Process calls by distributing them amoung a group


Call waiting


Have a single bricks and mortar number across multiple devices.


Call forward no answer


Call forwarding selective


Call forwarding selective


Pre-alerting announcement

Auto Attendants (IVR)

(with Time of Day routing)
Direct calls to the right department with numbered options


Multi-tier IVR


Business hours, after hours and holidays


Call fowrwarding selective

Inbound Services

Callers are charged for calls to inbound numbers


Call forwarding selective


Inbound numbers available for over 50 countries


Geo-routing on AU inbound services


Call forwarding always

Call Centre Queues

(with Time of Day Routing)


Basic: 25 queued calls


Enhance: 50 queued calls


Premium: 525 queued calls


Inherits many features from hunt groups


each user assigned to the queue requires the call centre add on


All end users in tjhe queue need the same teir (basic/enhanced/premium)

Desktop & Mobile Collaboration with Cisco Webex

Cisco Webex brings together cloud calling, advanced messaging and meetings, all within one single app. Webex is now the cloud-ready PBX replacement for businesses of any size.

Your business communication is about to get a lot simpler

Webex® is a collaboration cloud-based service for calling, messaging, and meeting from any device. It includes HD video, voice, messaging, file sharing, screen sharing, and conferencing in one easy-to-use and secure application that can integrate with the other tools you use to simplify workflows.

Key capabilities

Webex enhances three of the most common scenarios for communicating in the workplace—calling, messaging, and meeting—by bringing all the workstreams together in a single app. Use this collaboration app to facilitate secure and reliable collaboration with anyone, both inside and outside your company.

Single number reach

Publish one business phone number and all your business calls will go to the device of your choice: desktop, tablet, or smartphone.

Wi-Fi calling

From our mobile app you can place and receive business calls using Voice over IP (VoIP) and the cellular network using your business phone number.

Corporate directory

Easily access your corporate directory, enabling you to find colleagues within seconds with a simple search from any device.

HD video

Use high-definition video and wideband audio codecs when you want to turn your audio call into a video call.

VoIP calling

Place and receive business calls using VoIP while roaming to avoid high roaming charges.


Call pull

Seamlessly move active calls from a desktop to mobile or the reverse with a single click, without interrupting your ongoing call.


Multiple calls

Handle two calls at the same time and even merge them into a three-way conversation.

VoIP handover

Automatically keep your VoIP calls as you move between data networks, such as from Wi-Fi to LTE.

Plus much more messaging and meeting functionality.

For the full feature set, download this brochure:

We’d love to help you work out the best business phone system solution for you. Contact us to let us help.

Here’s a little more information in the meantime.