Call Centres
Better communication driven by analytics
Feature packed with endless possibilities
Improve service operations and engage your customers.
Distributed
Run a cloud-hosted contact centre across any number of locations
Integration
Engage across a wide selection of social touchpoints, calls and chat
Queuing
Up to 525 in a queue with wait time music and on-hold messages
Conferencing
30 video and 100 audio user conferencing
Escalation
Escalate to supervisor and barge-in
Call reporting
Outgoing calls for telemarketing
Silent monitoring
Disposition codes
Whisper message
Drag and drop call management
Time-of-day routing
Report unanswering
staff
staff
Comfort messaging
Stranded call prevention
Last agent sign-out warning
Stranded call prevention
Contact centre call flow example
Agent view
Supervisor view