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Inbound

Inbound Call Rates

Publish a single inbound number and increase consumer trust in your business.

Inbound call rates

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$0.08 per minute

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No flagfall

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Billed per second

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Include Australia and New Zealand

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Flat rate – regardless of origin

Geo Routing

Essential for businesses with multiple locations

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Route your calls to different destinations depending on where they come from

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Easily configure state based routes

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Works with calls from mobiles

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Logs and summaries to optimise routing

What's the difference between 1300 and 1800 numbers?

Both numbers come with exactly the same features and functions and can be set up in the same way. In that respect they are identical. They are both nationwide numbers that are fully portable, meaning they are not restricted to any particular telephone exchange or geographical area. They also come with a wide range of call handling and routing options that can be tailored to individual business needs.

Please Note:

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Call rates are applicable to Australia and New Zealand

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These inbound call rates do not include the hosting fee or any porting fees that may apply

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Call rates are applicablet to inbound calls only and are charged to the 1300/1800 number account holder

Call Cost to the Account Holder

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Account holders of both numbers are charged for all incoming calls. The cost depends on where the call originates from and is charged at the respective rate. The difference between the numbers are the rates at which the calls are charged at. Call rates are generally lower for 1300 numbers because the call cost is shared between the caller and the account holder.

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There are three call origins and they generally attract different call rates. Local Calls from most vendors– landline calls received from the local area of where the 1300/1800 number is being routed to. National Calls – landline calls received from outside the local area of where the 1300/1800 number is being routed to. Mobile Calls – calls received from a mobile phone, anywhere in Australia.

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Cloud Voice Solutions charges one flat rate i.e. the Standard Inbound Call Rate above, regardless of the origin of that call.