Benefits of a Virtual Receptionist

As a small business owner, you will likely be doing several tasks at once within your business, such as:

• Answering calls
• Routing and directing calls to delegated people/departments
• Taking messages
• Managing schedules, appointments and bookings

 This article will describe some benefits of using a Virtual Receptionist with your phone system. 

Low cost for a small business

A Virtual Receptionist can deliver a professional and excellent customer service experience that costs a fraction of what it would cost to train and hire a traditional in-house receptionist, offering 24/7, 365-day service.

Virtual receptionists will ensure that no customer call goes unanswered while you are busy or away. 

Virtual Receptionists can be tailor-made to suit specific company and industry requirements. Virtual Receptionists can also speak different languages.  The most advanced Virtual Receptionist solutions can request customer information and simulate an actual conversation. Virtual Receptionists can execute some business administrative tasks such as taking messages and scheduling meetings at any hour of the day.

Intelligent Customer Support

Virtual Receptionists can manage a range of basic customer service tasks, meaning customers will not have to wait to receive assistance with common topics. Virtual Receptionists can not only answer calls but can provide customer support through channels like live chat. They can chat with potential and returning customers on social media channels and on the website. They can also direct tickets to the right customer agent, saving time and reducing staff workloads.

Collecting Leads

A Virtual Receptionist with marketing skills can help in your lead-generating campaigns. Whenever they talk to new leads, they can add their details to your CRM so you can walk them through the steps to converting them into customers.

How do I get a Virtual Receptionist?

An established and trustworthy phone system provider can help you set up a reliable virtual receptionist for your small business. The provider will likely have subscription plans to choose from that will vary in price depending on your call volume and size of business. The provider might ask you a few questions to understand your business model to help them understand your business’ call flow.

We can help..

We can set up your Virtual Receptionist, ask us how to get started