Christmas Embargo Dates are in!
Please also note that the Christmas embargo for 2023-24 is from the 22nd of December 2023 until the 8th of January 2024. The final day for all cutovers is the 22nd of December and cutovers will resume on the 8th of January.
To ensure everything goes as smoothly as possible, please make sure all porting orders that require a booking before the embargo are submitted ASAP.
FAQs
What does embargo mean for my business?
During this time, telecommunications carriers won’t be performing network reconfigurations, relocations, or any hardware or software upgrades on their networks. If you’re planning an office relocation and need to set up internet and phone systems, this information is especially vital for you. The following services will be paused between 22nd of December 2023 and 8th of January 2024.
Internet Services
Fibre, NBN, or other broadband internet connections, cabling and connectivity.
Network Services
Relocations, reconfigurations, hardware or software upgrades; Adds, Moves and Changes to fixed lines.
Voice Services
Provisioning of new hosted phones systems / VoIP, new numbers and porting of numbers from one carrier to another.
Services that will continue as usual are:
Faults
Fault restoration activity is exempt from the network embargo period and can be lodged as normal with service providers.
Mobile Services
There is no embargo period for Mobile Services, however, delivery of some products may take longer than usual.
Typical mobile services which continue throughout the holiday period are:
- activating SIM cards
- connecting a new mobile service
- disconnecting a mobile service
- mobile plan changes
- transferring ownership of a service
- investigating billing issues and credit management
Support
We will be providing support during the Christmas embargo period, however, please note, some requests may not be actioned immediately and there may be a delay in response times for non-urgent matters.
How do I avoid business interruption?
If you’re relocating offices, ensure you plan ahead to connect any new phone lines and set up any new networks before the deadline (between December 22, 2023 and January 8, 2023).
Please contact Cloud Voice Solutions as early as possible to arrange new phone lines and networks and prevent any urgency during this busy season.
We wish you a cheerful and stress-free transition into the new year, and we look forward to serving you with a smile. If you have any questions or need assistance, don’t hesitate to contact us.
Request a Callback
Do you have an enquiry or need some advice about the best communications solution for your business? Reach out to us, we want to help you!