Introducing UJet
Experience the World’s most secure, scalable and resilient cloud contact centre for the Smartphone Era!
An
Outstanding
Customer Experience
UJet is an advanced unified cloud contact centre platform. With integration and automation that will eliminate the frustration of channel switching between voice, digital and self-service.
Featuring
Provides an Outstanding Customer Experience
Operational Efficiency meets Personalise Customer Experience
Access Data in One Location
Track Metrics that Matter
The most secure CCaaS platform
Integrates with Popular CRMs
Transform Your
Customer Experience
In an era where consumers use their smartphones to authenticate, pay, and share media, UJet delivers these features seamlessly in a better contextual customer experience.
Scalable Transformation
Transform at your own pace with smart-device abilities like channel blending, photo and video sharing, biometric authentication and more. Available to set up when you are ready.
Unify CRM Data
Read and write all customer data and private information to your CRM in real-time, forming a single reference for all customer details, decisions and journey personalisation.
Real-Time Analytics, Predictive Intelligence & Automation
You can leverage UJet’s smart integration, automation, and unified platform to deliver an elegant and efficient customer experience. Driven by a powerful AI, with advanced analytics and intelligent automation UJet will accelerate resolutions and minimise manual tasks and errors.
Voice, Digital & AI Engagement
Harness the full power of your customer smartphones to deliver an outstanding customer experience with an intelligent integrated suite for interaction management and agent support across voice, sms, chat, virtual agent, and agent assist. The online channel provides on-demand live online chat with customer support agents.
%
Uptime Guarantee
First Cloud-to-Cloud Failover Solution
Simultaneous configuration across AWS and GCP offers outstanding resiliency, business continuity, and disaster recovery readiness, with a 100% uptime guarantee. Failover is seamless, have peace of mind that in the event of an outage, calls, live chat and SMS sessions will have no disruptions to your customers and agents.
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Ease of Use
Easy to Use at Every Stage
UJet’s intuitive design is backed by 5-star reviews, with 97% of users complimenting the ease of setup and ease of use. Flexible pricing and packages will make life easier for your customers, agents, and administrators – no matter the size of your business.
Powerful CRM Integration
UJet integrates seamlessly with popular customer relationship management (CRM) solutions such as Salesforce, HubSpot CRM, Kustomer, Zendesk and Freshdesk, offering your customers the option to connect with your agents via the application, online and on the phone via interactive voice response (IVR).
