Unified Communications
Unified communications (UC) is a cloud-based environment that enables businesses to access multiple communication tools through a single application or service. UC can be used anywhere, at any time, and combines voice, video, email, data access and storage, and collaboration.
Unified Communications Advantages
Lower costs
Less equipment investment and maintenance.
Scalability
Scale and contract as needed.
Do more
Upgrade users when needed.
Greater Reliability
Access carrier grade redundancy.
M365 Integration
Access the corporate phone environment whilst not in the office.
How it all fits together
User Levels
See the complete run-down on our Pricing page.
User levels are applied per user account
Executive User
Advanced telephony – this tier suits managers, salespeople, receptionists and mobile workers
Teams / Webex Collaboration User
Full UC communication & collaboration across multiple devices and locations
Addons
Applied per User account as needed. Click through for more information on each.
Group Services
Call distributing features, enabled per tenancy
Hunt Groups
(with Time of Day routing)
Process calls by distributing them amoung a group
Call waiting
Have a single bricks and mortar number across multiple devices.
Call forward no answer
Call forwarding selective
Call forwarding selective
Pre-alerting announcement
Auto Attendants (IVR)
(with Time of Day routing)
Direct calls to the right department with numbered options
Multi-tier IVR
Business hours, after hours and holidays
Call fowrwarding selective
Inbound Services
Callers are charged for calls to inbound numbers
Call forwarding selective
Inbound numbers available for over 50 countries
Geo-routing on AU inbound services
Call forwarding always
Call Centre Queues
(with Time of Day Routing)
Basic: 25 queued calls
Enhance: 50 queued calls
Premium: 525 queued calls
Inherits many features from hunt groups
each user assigned to the queue requires the call centre add on
All end users in tjhe queue need the same teir (basic/enhanced/premium)
Desktop & Mobile Collaboration with Cisco Webex
Cisco Webex brings together cloud calling, advanced messaging and meetings, all within one single app. Webex is now the cloud-ready PBX replacement for businesses of any size.
Your business communication is about to get a lot simpler
Key capabilities
Webex enhances three of the most common scenarios for communicating in the workplace—calling, messaging, and meeting—by bringing all the workstreams together in a single app. Use this collaboration app to facilitate secure and reliable collaboration with anyone, both inside and outside your company.
Single number reach
Publish one business phone number and all your business calls will go to the device of your choice: desktop, tablet, or smartphone.
Wi-Fi calling
From our mobile app you can place and receive business calls using Voice over IP (VoIP) and the cellular network using your business phone number.
Corporate directory
Easily access your corporate directory, enabling you to find colleagues within seconds with a simple search from any device.
HD video
Use high-definition video and wideband audio codecs when you want to turn your audio call into a video call.
VoIP calling
Place and receive business calls using VoIP while roaming to avoid high roaming charges.
Call pull
Seamlessly move active calls from a desktop to mobile or the reverse with a single click, without interrupting your ongoing call.
Multiple calls
VoIP handover
Automatically keep your VoIP calls as you move between data networks, such as from Wi-Fi to LTE.
Plus much more messaging and meeting functionality.
For the full feature set, download this brochure:
Here’s a little more information in the meantime.